CoSupport AI

All-in-one Patented AI Solution for Customer Support

5.0 7 Reviews

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A faster, more precise, cost-efficient, and secure AI-patented solution designed for customer support and business intelligence. CoSupport AI's products are designed to enhance customer support, drive business growth, and unlock data-driven insights with patented message generation architecture. CoSupport Customer is a self-sufficient AI that handles support requests (chats, emails, tickets) independently. CoSupport Agent is an AI assistant that generates ready-to-go reply suggestions. CoSupport BI is an AI business analyst that provides insights, recommendations, and analytical conclusions based on your company's data.

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Screenshot & Video

1/6

LICENSING & DEPLOYMENT

Proprietary
Cloud Hosted
On Premises
Web-based
Windows
Mac
Linux

SUPPORT

Email
Chat
Phone
24x7 Support

Training

Webinar
In-person
Documentation

Knowledge Base

CoSupport AI Core Features

Business Intelligence

Benchmarking
Budgeting & Forecasting
Dashboard
Strategic Planning
Trend/Problem Indicators
Workflow Collaboration

Customer Service

Alerts/Notifications
Feedback Management
Help Desk
Live Chat
Response Templates
Self-Service Portal

Artificial Intelligence

Chatbot
Decision Making
Machine Learning
Multi-Language
Speech recognition
Virtual Assistant
Workflow Automation

Generative AI

Community and Collaboration
Compliance, Security and Privacy
Customization and Control
Data Generation
Evaluation and Validation
Integration and Deployment
Scalability and Performance
Text Generation

CoSupport AI Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Version

Payment Frequency

Quote Based

Vendor pricing page Get Free Trial

CoSupport AI Reviews

Yaro Burgman

Posted 2 months ago

AI Solutions enhancing customer support

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Review Summary

Project Fitter, an AI-driven platform revolutionizing hiring in the tech industry, sought tools to automate email workflows and enhance our website chatbot. CoSupport AI proved to be the perfect solution. Following a seamless integration, their tools have become an integral part of our daily operations.

For which software category are you reviewing CoSupport AI?

Artificial Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

7 Months

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

inexpensive

What do you like the most about CoSupport AI?

Fast and clear communication that resulted in successful implementation and benefited our company.

What do you like the least about CoSupport AI?

There is nothing to be improved.

Oleksandr Zadorozhnyi, Product Owner at Remoter.me

Posted 5 months ago

The powerful and cost-efficient AI assistant for response automation in customer support

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Review Summary

We implemented one of CoSupport AI’s solutions - CoSupport Customer, an AI chatbot that provides automated responses. If we were slightly sceptical about the solution’s capabilities at the beginning of our journey, the Remoter’s team were impressed by the outcomes. For an affordable price, we connected our CRM system to CoSupport AI’s chatbot. It was the starting point for our customer service fast evolvement. We became to be able to process tickets 98% faster.

For which software category are you reviewing CoSupport AI?

Artificial Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

1 Years

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

inexpensive

What do you like the most about CoSupport AI?

The solution itself

What do you like the least about CoSupport AI?

I liked everything.

Anastasiia Lazareva, QA Lead at Euphoric

Posted 5 months ago

AI assistant for customer service that decreased our response time by 38%

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Review Summary

We implemented the AI assistant for response automation. The outcome exceeded our expectations: we reduced response time by 38% and the total resolution time by 31%. What is more, after a thorough testing, we came to the conclusion that AI gives accurate and human-like responses. For us, it means that now, we provide enhanced customer experience, which is one of the Euphoric key priorities.

For which software category are you reviewing CoSupport AI?

Artificial Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

1 Years

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

inexpensive

What do you like the most about CoSupport AI?

Everything was smooth and transparent. The CoSupport AI’s team got our needs from the very first call. Every service was delivered timely.

What do you like the least about CoSupport AI?

I liked everything.

Eugene Gordienko, Tech Advisor at Quidget

Posted 5 months ago

In CoSupport AI, we’ve found a reliable partner and provider of a high-performance AI tool

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Review Summary

Our experience was definitely positive and fruitful. Firstly, we’ve got a tool to speed up operations in our customer support. I mean a CoSupport Customer, an AI chatbot that helps us provide our clients with fast and relevant responses to queries through our website. After thoroughly testing the tool, we started collaborating with CoSupport AI as a developer of AI solutions for our clients. So, the second realm of our collaboration is our joint efforts in building AI-based solutions that enhance business operations, increase performance in different departments, and ultimately improve customer CX.

For which software category are you reviewing CoSupport AI?

Artificial Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

1 Years

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

inexpensive

What do you like the most about CoSupport AI?

The quality of the AI solution is the main reason for my positive feedback. Our team develops relationships with clients and sets new relationships due to our current clients’ satisfaction with CoSupport Customer efficiency. On a business communication level, I’m satisfied with CoSupport AI’s team responsibility, openness for improvements, and the special spirit of collaboration that makes collaboration both fruitful and comfortable.

What do you like the least about CoSupport AI?

Karyna Naminas, CEO at Label Your Data

Posted 9 months ago

A more native alternative to GPT for data analysis and content creation

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Review Summary

We’re currently using CoSupport BI, an AI assistant for data analysis and text creation. One of the most prominent things is that we’ve got acquainted with such a tool thanks to the CoSupport AI team. They offered us to implement an AI-powered tool for gaining insights from data at the right moment. Using a BI assistant, we optimized the launching of the new product through an in-depth analysis of our target audience. Moreover, CoSupport BI helped us build predictions on the potential success of the product in the market (most of them were confirmed by practice).

For which software category are you reviewing CoSupport AI?

Artificial Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

0.5 Years

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

inexpensive

What do you like the most about CoSupport AI?

As the CEO of a company in the IT domain, I can professionally assess CoSupport AI’s approach to product development. They excel from the requirements' collection stage to post-implementation. The product meets all our requirements. The team is highly attentive to the feedback, which makes each iteration productive.

What do you like the least about CoSupport AI?

The collaboration was highly productive, and I struggled to find any significant flaws.

Ann Kuss, CEO at Outstaff Your Team

Posted 11 months ago

Cutting response times by 50% due to the product implementation

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Review Summary

Our integration of CoSupport AI into customer support significantly improved service quality, cutting response times by 50% and earning high praise from our team. The project was smoothly implemented, thanks to the company's excellent communication, transparent pricing, and high-quality product, meeting all our expectations without any drawbacks.

For which software category are you reviewing CoSupport AI?

Artificial Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

1 Years

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

inexpensive

What do you like the most about CoSupport AI?

What we value most is the quality of their product. Our recruiters and managers have provided feedback, highlighting the AI assistant's exceptional utility in streamlining their work. The first month alone saw a 50% reduction in response times, underscoring the tool's ease of implementation—requiring no adaptation period. We greatly appreciate the company's clear communication and transparent pricing policy, which have made budget planning for this project.

What do you like the least about CoSupport AI?

Upon reflection, there genuinely wasn’t anything we disliked about the company; their service met all our expectations.

Anonymous

Posted on Mar 01, 2024

Game-changer AI solution for our Customer Service Teams

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Review Summary

As the Co-Founder and CEO of a customer service company with 13 years of experience in the delivery of exceptional customer experience, I can confidently say that CoSupport’s AI has truly been a game-changer for us. It took less than a month to integrate CoSupport Agent with our QCRM system and our agents' workflow, and in that time we’ve already started seeing results. For us, this meant a huge reduction in overall time spent on communication, all while keeping that human touch and customer care we’re proud of.

For which software category are you reviewing CoSupport AI?

Artificial Intelligence Software , Business Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

2 Years

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

mid-tier

What do you like the most about CoSupport AI?

What truly piqued my interest is their business intelligence tool available right in our Slack workspace. It’s got deep knowledge of our company and our operating procedures. As I travel a lot, I personally use it to brainstorm business ideas on the go right from my phone.

What do you like the least about CoSupport AI?

Like with any IT product, there is always room for improvement, however, the current functionality goes beyond our needs. And any potential enhancements the guys from CoSupport will make in the future would simply be the icing on the cake.