Overall, HiQality's project management is very good.
When going through the QA process, they provide daily updates detailing the status, which is very helpful. Whenever we have a change request, they're able to accommodate that within a couple of days, getting resources to test out additional UI features.
HiQality has stuck to our budget. Initially, they gave me an idea of the initial cost, as well as a 50% over top of that for the remediation testing. Thus, they've basically been right on budget. Basically, their team has kept the project on track and moved it forward.
What was the project name that you have worked with HiQality?
Software Testing for our IT Company
What service was provided as part of the project?
Testing Services
Describe your project in brief
Initially, we provided HiQality with access to our QA instance. Although multiple QA organizations use bots for automated QA, it's usually hard to find every issue without human intervention. Therefore, HiQality brought various users with different types of disabilities to use our software suite, go through all the different features, and click everything to ensure the UI is keyword-accessible.
Throughout this process, HiQality also documented any changes needed or issues they ran into. Whenever they found something, we fixed it, and they revised it to see if the issue had been fixed as per the requirements. The initial process lasted around 30 days. However, we're now working on implementing fixes to the issues they've found, and we're enhancing features as well. Once we finish the new features, we will bring HiQality again to review them.
What is it about the company that you appreciate the most?
HiQality's communication distinguishes them from other providers. Other organizations I've worked with have been rather quiet and only provide yes-or-no type of responses. However, communication is key in these projects, so that skill sets them over the top.
What was it about the company that you didn't like which they should do better?
There's nothing HiQality could improve on. Any delays have been on our side, and overall, I've been very pleased with the work and effort I've been getting from them.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $10001 to $50000
- In Progress
- Information Technology