Hostaway

The Leading All-In-One Vacation Rental Software for Property Managers

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Hostaway is a unique vacation rental software launched in 2015, that offers deep channel integrations and support to thousands of vacation rental property managers in regaining their focus on growing their business. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.
The dashboard, mobile app and the open API connection allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website and both marketing and sales tools for managing your valuable direct bookings.
Hostaway
2015
Canada
  • Leisure-travel
1 Industry
  • English
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Open Source
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android

SUPPORT

  • Email
  • Chat
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Infographics
  • Case Studies
  • Whitepapers
  • On-Site Training

Hostaway Core Features

Property Management

  • Commercial Management
  • Document Management
  • Expense Management
  • Insurance Management
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Rent Management
  • Residential Management
  • Tenant Management

Channel Management

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Order Management
  • Partner Management
  • Pipeline Management

Vacation Rental

  • Accounting
  • Commission Management
  • Contact Management
  • Guest Communications
  • Guest Reviews/Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Portal
  • Payment Processing
  • Reporting
  • Reservations Management
  • Work Order Management

Hostaway Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • CAD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page

Hostaway Reviews

5.0 5 Reviews
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Seamless channel manager with great customer service

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I like Hostaway so far, very much. When you initially sign up for service, just make sure you understand that you are signing a contract and you may or may not get $ back if you don't like the dynamic pricing. But you can pay the $10 per month per listing and decide whether you like it and override, if you don't

For which software category are you reviewing Hostaway?

Property Management Software , Vacation Rental Software , Channel Management Software

How long have you used Hostaway?

4 Months

How frequently you use Hostaway?

Daily

How do you find pricing of Hostaway?

inexpensive

What do you like the most about Hostaway?

Excellent customer service. I am new to Hostaway and am learning the system. Hostaway is dedicated to making sure I, the customer, are happy. The system works well. There have been no glitches in the past few months.

What do you like the least about Hostaway?

I signed up for remote locks on one property but then the 'Yale Nest' lock was not on their list of approved devices for automated codes sent to the guest. Also, I didn't like the dynamic pricing. I may need to review that again, but I was charged for it when I didn't use it on five properties. After several calls, someone finally got back to me and said they would refund me. I don't think it has happened yet. I need to check.

The tool offers simplicity and great support

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Overall experience has been great so far! I would definitely recommend Hostaway to others. Ernesto made the onboarding process simple for me, which was my biggest reservation of switching PMS tools with having more than 30 active properties. There were no hiccups in the process and he was able to answer all of my questions and concerns quickly. The support team is also amazing and responds within minutes around the clock.

For which software category are you reviewing Hostaway?

Property Management Software , Vacation Rental Software , Channel Management Software

How long have you used Hostaway?

3 Months

How frequently you use Hostaway?

Daily

How do you find pricing of Hostaway?

inexpensive

What do you like the most about Hostaway?

The pros for me are the support team and response times to questions and issues and the simplicity of the tool and how easy it is to find things. I have used other software that was so complex that I would get lost easily but that isn't the case with Hostaway.

What do you like the least about Hostaway?

The only negative I can think of at the moment is that the dynamic pricing tool doesn't have as many features as third party solutions at this time. But it is new to Hostaway so I'm hopeful it will be improving soon.

Happy with my onboarding specialist

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I have had a wonderful experience with Hostaway. They have all been very patient with me especially my onboarding specialist [sensitive content hidden] ! She has been great. She communicates well and explains every step in great detail. If I ever am confused about anything she always takes the time to properly explain until I am no longer confused. I always look forward to our google meet. [sensitive content hidden] has been very accomodating when I had to reschedule. I can not say enough good things about this lady !

For which software category are you reviewing Hostaway?

Property Management Software , Vacation Rental Software , Channel Management Software

How long have you used Hostaway?

5 Months

How frequently you use Hostaway?

Daily

How do you find pricing of Hostaway?

inexpensive

What do you like the most about Hostaway?

I like the fact they have a 24 hour customer service number.

What do you like the least about Hostaway?

I can not say I like anything least because I love everything about hostaway!

Hostaway knows what they are doing and they do it brilliantly

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Hostaway is exactly the right programme for anyone who wants to rent out several holiday flats and wants to keep an eye on everything despite automation. The platform is very intuitive to use and has everything you need and much more. After two months of using another programme that was less advanced and promised us the blue sky, Hostaway delivers what it promises - in every respect.

For which software category are you reviewing Hostaway?

Property Management Software , Vacation Rental Software , Channel Management Software

How long have you used Hostaway?

5 Months

How frequently you use Hostaway?

Daily

How do you find pricing of Hostaway?

inexpensive

What do you like the most about Hostaway?

I really like how easy and intuitive the platform is to use, despite its complexity. Melania helped me with all my questions and she was also quickly available for questions in addition to the onboarding video calls. Hostaway is the right platform for people who want to rent out several holiday flats and just want to do it a little more professionally. After creating the advert, you can let everything run more or less fully automatically - but it doesn't have to. The programme and the team behind it are great and I would recommend it to anyone. So far, I haven't found a single point that I don't find good.

What do you like the least about Hostaway?

There is no German support yet - but this is not really a con, because the English of all employees is more than understandable. A big compliment to Melania from the onboarding team and Léah from the sales team. Both made the introduction to the programme much easier for us.

Exceptional onboarding experience and a game-changing product for managing multiple properties.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

My experience with Hostaway has been outstanding so far. The software has truly transformed the way I manage multiple properties across various platforms. What impressed me the most was the customized onboarding support — my onboarding specialist was extremely knowledgeable and walked me through the entire product thoroughly. He made the complex process feel simple and ensured I was fully set up for success. His professionalism and expertise left a lasting impression, effectively representing Hostaway’s dedication to their customers. The software itself is top-notch, intuitive, and powerful, making property management much easier and more efficient.

For which software category are you reviewing Hostaway?

Property Management Software , Vacation Rental Software , Channel Management Software

How long have you used Hostaway?

5 Months

How frequently you use Hostaway?

Daily

How do you find pricing of Hostaway?

inexpensive

What do you like the most about Hostaway?

I truly appreciate the personalized onboarding experience and the deep product knowledge of the specialist, which made the entire setup process smooth and highly effective.

What do you like the least about Hostaway?

Honestly, I haven’t found any cons yet — the product and service have exceeded my expectations so far.