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Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance. The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.
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Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Online Training
HubSpot CRM Core Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
- Campaign Management
- Contact Management
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Contact Database
- Lead Capture
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Appointment Scheduling
- Billing & Invoicing
- Client Management
- Dashboard
- Goal Setting/Tracking
- Program Management
- Progress Tracking
- Customer Management
- Document Management
- Marketing Management
- Project Management
- Reporting & Analytics
- Sales Management
- Scheduling
- Workforce Management
HubSpot CRM Pricing
Pricing Type
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Free
Payment Frequency
-
Monthly Payment
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Annual Subscription
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Quote Based
HubSpot CRM Reviews
John Alexander
Posted 1 month ago
A Powerful CRM for Marketing and Sales Alignment
Review Summary
HubSpot CRM has been an essential tool in streamlining our inbound marketing and sales processes. Its user-friendly interface, seamless automation, and deep integrations with other tools make it a go-to choice for managing customer relationships. The platform is intuitive, making it easy to track leads, nurture them with automated workflows, and gain valuable insights through its analytics.
For which software category are you reviewing HubSpot CRM?
CRM Software , Marketing Automation Software
How long have you used HubSpot CRM?
3 Years
How frequently you use HubSpot CRM?
Weekly
How do you find pricing of HubSpot CRM?
mid-tier
What do you like the most about HubSpot CRM?
The intuitive UI makes onboarding and daily usage smooth. Pipeline and deal tracking provide clear visibility into lead progress. Comprehensive reporting & analytics for tracking engagement and conversion rates.
What do you like the least about HubSpot CRM?
Pricing can be a hurdle as advanced features require premium plans. Limited customization in some reporting and automation workflows compared to enterprise CRMs. The email automation cap on lower-tier plans can be restrictive for most of the business.
Sachin Kumar, Social Media Marketing Manager at kamala Farms
Posted on Dec 07, 2023
Unleashing the Power Mailchimp
Review Summary
HubSpot CRM has proven to be an excellent tool that combines powerful features with user-friendly functionality. Its intuitive interface makes it easy for users of all levels to navigate and leverage its robust capabilities. The platform's effectiveness in streamlining customer management processes, coupled with its straightforward design, makes it a standout choice for businesses seeking a hassle-free and efficient CRM solution. With HubSpot CRM, managing contacts, automating sales tasks, and gaining valuable insights has never been this straightforward and accessible.
For which software category are you reviewing HubSpot CRM?
Lead Generation Software
How long have you used HubSpot CRM?
6 Months
How frequently you use HubSpot CRM?
Weekly
How do you find pricing of HubSpot CRM?
mid-tier
What do you like the most about HubSpot CRM?
User-Friendly Interface: Users often highlight the platform's intuitive and user-friendly interface, making it easy for both beginners and experienced professionals to navigate Integration Capabilities: HubSpot CRM's seamless integration with other HubSpot tools and a wide range of third-party applications is often praised. This allows for a more comprehensive and interconnected approach to managing customer relationships.
What do you like the least about HubSpot CRM?
Cost: Some users find HubSpot's pricing, especially for advanced features and additional users, to be on the higher side. It's essential to carefully evaluate the pricing plans to ensure they align with your budget and needs. Learning Curve for Advanced Features: While the interface is generally user-friendly, users who want to leverage more advanced features might find a learning curve. Training and support resources are available.
Arvind Upadhyay, Digital Marketing Manager
Posted on Oct 04, 2023
HubSpot is too good!
Integrations
Review Summary
I liked the HubSpot CRM too much, specifically with workflow creation. Contact management also becomes breeze due HubSpot CRM.
The marketing and customer service approach also become impactable with HubSpot.
For which software category are you reviewing HubSpot CRM?
CRM Software , Customer Service Software , Lead Management Software
How long have you used HubSpot CRM?
2 Weeks
How frequently you use HubSpot CRM?
Weekly
How do you find pricing of HubSpot CRM?
mid-tier
What do you like the most about HubSpot CRM?
Workflow Creation
What do you like the least about HubSpot CRM?
No bad experience!
Ibrahim Mawri, at Electric Ride Lab
Posted on Jun 17, 2022
HubSpot is a holy grail CRM software for any business
Review Summary
We've Electric Ride Lab been using this software for over two years and haven't looked back. We highly recommend HubSpot! Given the plethora of options available, choosing CRM software can be overwhelming. Thankfully, we were able to navigate the sea of CRM software and found the best one that suited our business needs - HubSpot. It's an all-in-one solution that helps you manage your sales pipeline, track leads, nurture prospects, and close deals. And it does so with ease, thanks to its intuitive user interface. You can also use HubSpot as a marketing tool by setting up email campaigns, landing pages, or social media posts.
How long have you used HubSpot CRM?
2 Years
How frequently you use HubSpot CRM?
Daily
What do you like the most about HubSpot CRM?
The free version allows you to try out HubSpot for 30 days before making a purchase decision.
You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.
HubSpot has a very easy-to-use interface.
HubSpot integrates with many other popular tools such as Google Analytics, MailChimp, Salesforce, Zendesk, Slack, and others.
HubSpot provides 24/7 customer support via phone, chat, and email.
HubSpot makes it simple to integrate social media into your workflow.
What do you like the least about HubSpot CRM?
HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.
Kushan Patel
Posted on Jun 14, 2022
We love using HubSpot for our sales and CRM management
Review Summary
We Echo Innovate IT are in the business of mobile app development. In any IT business, many queries come from various sources like traffic, social media, email campaigns, etc. Hubspot, the Premium CRM Tool, has been most beneficial in our various operations from 2018 until now. Through HubSpot, we managed all our data leads, referrals, onboarded customers, new campaigns, and everything under one roof. We could segregate the data based on dates, conversion ratios, and filters, thus helping the team distribute tasks effectively. Hubspot, a CRM giant, has mastered the game of customer satisfaction. You can contact their team for any problems round the clock, and they are there to help you. Their customer support team makes sure all requests are tracked and resolved in minimum time. This helps us in seamless work management.
How frequently you use HubSpot CRM?
Daily
Tamara Mitchell, at Montrium
Posted on Jun 24, 2020
The interface is very user-friendly
Review Summary
We at Montrium use Hubspot to manage our email marketing.
Pros: The interface is very user-friendly. You can automate emails as part of a workflow or schedule them as regular emails. Workflows are helpful for lead nurturing and setting up if/then emails, e..g. if an individual registers for a webinar, they receive a reminder email for that webinar. Emails are easy to create from a template or clone from previous emails and editing is simple with drag & drop modules - text, images, CTAs, etc. You can test emails before you send them out as different contacts, or how they would appear for different email hosts. All of this means we can make highly professional, engaging emails in a short amount of time with Hubspot.
Cons: It's difficult to collaborate together in Hubspot, i.e. review and edit an email with real-time updates as a marketing team. We have to save, exit, and let the next person review. It's not a huge problem but it would be a nice feature to have.
Rima Shah, at Technostacks Infotech Pvt ltd
Posted on Jun 05, 2020
All-in-one system for CRM, marketing, and sales
Review Summary
At Technostacks Infotech Pvt ltd, we use Hubspot CRM. Following are the pros and cons:
Pros:
Keeps the technology up to date with current web and marketing trends. Super easy and intuitive user interface Excellent award-winning end user support via live chat, tweet, or direct call.
A lot of time saved with their automation workflows.
All-in-one system for CRM, marketing, and sales, which makes it exceptional when it comes to collaboration. This means that you can more easily align your sales and marketing teams when it comes to reporting, workflows, and more. Allows to work on social media, emails, landing pages, analytics, and more, all in one place.
Integration options if you are using other tools such as MailChimp,Zapier, Jira Cloud, WordPress, Slack, can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first. Creating workflows can get tricky and confusing.
Cons:
Can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first.
Creating workflows can get tricky and confusing.
Slightly expensive for SMEs - would be great to have a cheaper pricing plan. While emails are free, if the list has too many names, it will cost you.
Manual cleaning of HubSpot database every now and then to make sure you get rid of the junk leads (e.g. competitors, job hunters, etc.) or bugs.
Jamie-Lee Kay, at The Other Straw
Posted on May 15, 2020
Easy to use software
Review Summary
As a CEO of The Other Straw, here is my review regarding Hubspot CRM.
Pros: Ease of Use and Customization
Frans van Staden, at ThoughtWire
Posted on May 15, 2020
Highly recommend HubSpot to any SME and even larger organizations
Review Summary
I was recently recognized as a Champion User of HubSpot for 2020 - (https://www.linkedin.com/feed/update/urn:li:activity:6634079348934750208/).
I use HubSpot to run all of our company's(ThoughtWire) marketing and promotional campaigns. From creating blog posts and landing pages to email campaigns and social media posts as well as setting up automated workflows. HubSpot's ability to integrate with a number of other tools such as Zoom Webinars, AdRoll, Slack and a host of others makes it an incredibly valuable tool.
I can highly recommend HubSpot to any SME and even larger organizations that are looking for a single source of truth when it comes to executing and reporting on their marketing campaigns.
Jennifer Willy, at Etia
Posted on May 14, 2020
HubSpot\'s pricing model is great for small businesses
Review Summary
Customer relationship management (CRM) software was developed about 30 years ago to help businesses better manage customer relationships and all the data involved with them. But now CRM software has become more powerful and complex than ever. Being an editor of Etia, after using Hubspot I found that it has the ability to quickly navigate to Accounts, Contacts, Deals, and Reports. You can easily drill down into specific contacts, for example, to view things like email address, phone number, and history of contact activity. HubSpot can be set up in many cases in a matter of minutes because the basic version is free. So, HubSpot is easier to pick up but has fewer customization and menu options. Ultimately, HubSpot's pricing model is great for small businesses that require basic CRM functions.
Samuel Adams, at SeedSpark
Posted on May 14, 2020
HubSpot is the simplest CRM we\'ve used to date
Review Summary
Being a social media and content strategist at SeedSpark , adopting HubSpot as the epicenter of our marketing strategy has simplified the process of managing multiple social media accounts while also providing a useful tool to manage contacts, email campaigns, and our company blog. While the tool itself has provided an incredible amount of utility, HubSpot's training helps you become not only a better user, but a better salesman and marketer. With courses on social media, inbound marketing, content marketing, and so much more, HubSpot provides the tools that you need to be a good marketer and additional training to make you even greater. Though a few bugs may exist in the software, HubSpot is the simplest CRM we've used to date. By streamlining the process of organizing, reaching, and serving clients, HubSpot enables our team to continually improve, learn, and grow.
Ian Kelly, at NuLeaf Naturals
Posted on May 12, 2020
Hubspot syncs well with Gmail for Business without too many hoops to jump through
Review Summary
As a VP, Operations of NuLeaf Naturals, here is my experience using Hubspot CRM.
It can seem overwhelming at first glance as there are a lot of options, which can also add up in price. The secret for me was finding what I needed to track sales and eliminate the rest. One area that was user-friendly for sales, was the visual nature of the Deals function. The drag and drop nature of moving deals through the stages was intuitive and had the option built in to set reminders and deadlines. Hubspot syncs well with Gmail for Business without too many hoops to jump through. The tracking and notifications on emails can be a little buggy at times, including getting multiple notifications for the same email. Overall, the pros outweigh the cons.
Allison Quintanilla Plattsmier, at AQP Consulting
Posted on Mar 24, 2020
I value and appreciate the software
Review Summary
I was very impressed with HubSpot during my consulting experience at AQP Consulting. They have a HubSpot academy and function as an overall content marketing tool rather than just social media integration. They also have a free version. They are visually appealing, user friendly, and offer a wide range of free integration services that, coming from a nonprofit background.
Brooke Reed, at Michigan Creative
Posted on Mar 16, 2020
Offers a lot more than other social media software does
Review Summary
The Michigan Creative team prefers to utilize HubSpot as it has specifically been a useful tool for our team to utilize because it offers a lot more than other social media software does. It has email automation, ROI tracking, sales tools, and so much more - so it's nice to have everything, including social media and ads, under one "roof".
Pros:
Easy to integrate all social media channels into one spot for easier posting.
Posts have the option to be scheduled in bulk, though I haven't tried this feature out yet.
You can set up the best times to schedule your posts and continuously post using those time options.
Once you create a post on one channel, you can select the next social media channel you would prefer to share the content on as well, and everything will be copied down for you to edit.
You can see basic insights for who clicked on the link, who interacted with the post, etc.
Cons:
Do not use two links with this. There have been times that it looked correct on the preview, and when it posted the wrong link was the one that showed up.
Sometimes the channels will randomly kick you off because HubSpot is read as a third party, so you will have to re-connect your account. It doesn't happen that often.
Can upload a video, but there is a size limit. Sometimes it's better to go to the site and upload videos directly.
Komal Khare, at CedCommerce
Posted on Mar 06, 2020
The most relevant CRM
Review Summary
It's very tough to judge any CRM unless you've been through because all are good at their place but after using HubSpot CRM, I can give my 200% on saying that it is the best of all. In terms of money, services, Softwares, also the content part. After using the software for my company - CedCommerce, I feel HubSpot can give competition to any CRM. HubSpot CRM is easy to use, so- unlike many CRM’s. It’s actually got acquired by sales and service teas, and it takes a minute to set-up. It integrates seamlessly with an E-Commerce store, so it’ll definitely increase your business. Hubspot is an inbound marketing automation tool by which customers get attracted to your products what they want according to their needs like HubSpot gives a wide range of features all tools that easily and in short time period you can attract your customers through email, social media, phone calls and many more.
Pros-
->An easy-to-analyze pipeline and a powerful database to store information about your contacts.
->HubSpot provides these features and many more for free, splitting the value for your company and reducing any of the system’s cons.
->You can grow traffic and convert more visitors with a tool like HubSpot can save time. A tool that helps you get deeper insights you like your prospects.
-> HubSpot is a high-reward time and low-risk investment to make for your business.
->Hubspot is the platform where you can sync E-Commerce data in HubSpot. it holds much more data automatically.
Cons-
->The HubSpot CRM is perfect for growing business but might not be enough advanced for larger companies with many revenue streams.
->Having a lot of data from various sources streaming into the framework can become difficult for the organization.
The overall experience I had with HubSpot is similar to a hand who is working with you continuously for the growth of my companies business model. It has everything that is required to achieve excellence in this competitive era. It has all that any company needs to set up an outstanding CRM. and I'm still constantly learning new things and finding a new way to use HubSpot and make my concept easier because HubSpot is most easy to use and intuitive from which we can easy to complete our marketing task easily.
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