Innago

Property Management Made Simple.

4.8 29 Reviews
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Innago is a Property Management Software Built for You.Whether you have one unit or one thousand. Innago makes life easier. Its a whole new way to
Save Money & Time. Innago has the versatility to accommodate each of your properties, from student units to commercial space. Regardless of your portfolio, we’ve got you covered. We at Innago believe access to intuitive, simple property management tools should be universal and free. Better features attract better tenants and make your life easier.
Innago LLC
2016
United States
  • Real-estate
1 Industry
  • English
1 Language

Screenshot & Video

1/5

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

SUPPORT

  • Email
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

Innago Core Features

Property Management

  • Commercial Management
  • Document Management
  • Expense Management
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Rent Management
  • Residential Management
  • Tenant Management

Real Estate Property Management

  • Document Management
  • Online Payments
  • Owner Portal
  • Property Accounting
  • Property Inspections
  • Renters Insurance
  • Rental Listings
  • Tenant Screening

Lease Management

  • Contact Management
  • Contract Management
  • Document Management
  • Lease Origination
  • Lease Mapping
  • Property Management
  • Reporting & Analytics

Self Storage

  • Electronic Signatures
  • Lead Management
  • Multi-Location
  • Tenant Management

Innago Executive Interview

Dave Spooner
Dave Spooner
CEO and Co-Founder, Innago
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Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.

- Good Firms gives potential users detailed reviews from vetted users in the real estate industry offering our software's strengths, places of opportunity, and how we do versus our competitors. This visibility has caused an increase in authority in the Property management software field while also increasing our rankings.

Please introduce your product and give a brief about your role within the organization.

- Innago is free, easy to use online property management software designed for landlords and property managers to save time and money. Innago allows you to create applications, screen tenants, sign leases, collect rent, manage work orders, organize financials, communicate with tenants, and much more.

- I’m the CEO and co-founder of Innago. Alot of my week is spent developing/implementing business strategies, working on product efficiencies, making sure we’re in great financial standing, building strong relationships with customers and our partners, and making sure I’m staying on top of major industry trends.

What was the objective behind coming up with this software?
- We recognized that DIY landlords had very few resources designed specifically for the way that they manage and grow their businesses. We wanted to make sure these independent landlords/property owners had the same tools and efficiencies available to them as their larger, institutional competitors. We knew that one of the major sticking points for these real estate investors was cost, so we made Innago free for them to use.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
- It may sound obvious or even trivial, but I think the biggest innovation we’ve brought to the market is simply recognizing that these landlords and property managers are so often DIY and/or come from the DIY mindset. This means they need quick, flexible, and easy to use tools and it also means they are extremely price sensitive.
- We spend a ton of time obsessing over how to simplify our interface, and for those that need a little handholding, we provide each user a dedicated support rep that they can reach out to any time. As far as I know, we’re the only property management software that does this. We also made it free to use, again, the only platform to do that (with no gimmicks or pro plans).
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
- Real Estate Industry and Property Management industry. Property Managment industry is highly benefiting from using our software.
What are the key features of your software that makes it stand apart from your competitor products in the market?
- Online rent collection, dedicated account rep, free use for landlords/property owners, tenant screening, online lease signing, listing & syndication, maintenance requests.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
- Our amazing customer support team is dedicated to each user of ours. This user can contact us whenever they need an answer to a question or some help. We find this beneficial for two reasons: 1) it really helps the users and gives them a better experience; 2) we learn so much from having that close relationship. The vast majority of features in Innago are direct requests from our users, and I don’t think we’d have developed software that’s as acclaimed as Innago is without so many people sharing their insight directly with our support team. You just don’t get that if you’re unwilling to offer a phone number and talk to people.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
- Our customers are extremely repetitive with over 90% repeat customers.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
- We provide a resource center for our users. In this center, users can search for any issues they are facing. Answers come in articles, step-by-step pictures and video tutorials.
- We also provide a learning center on our website to cover general real estate topics for anyone to read.
What kind of support system do you offer to your clients for catering to their queries and issues?
- We have a customer support team that is available 24/7. The support team is also dedicated to a client. Prospective clients can ask questions through our chat system on our website.
What has been the revenue for your product for 2022?
- Don’t feel comfortable disclosing this information.
Where do you see your product in the next 10 years?
- Our mission was first to better serve landlords, but it’s really expanded to include tenants as well. In the next 10 years, we envision Innago as the primary way that millions of tenants and landlords interact with one another, whether that means finding a new place to live, submitting an application, signing a lease, paying rent, chatting with their landlord, raising a maintenance request, or anything else related to their rental. We want Innago to be the platform they take with them from one landlord to the next and we want this to make the landlord’s job significantly easier as a result.

Innago Pricing

Pricing Type

  • Free

Pricing Description

Innago is completely free for the landlord. No contract required.
Vendor pricing page

Innago Reviews

4.8 29 Reviews
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Innago scam property management website

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Innago scam property management website I'm having trouble with Innago, a service for online rent payments. My tenant paid rent through Innago, but I don't have an account with them. Innago says they can't refund the money, and I'm confused how they processed the payment without my involvement. This is their reply the renters who initiated a payment shortly after they created an account. Unfortunately, we are unable to initiate refunds, the account holder will need to contact their bank in order to contest the transaction. Be careful scam website

For which software category are you reviewing Innago?

Property Management Software

How long have you used Innago?

1 Days

How frequently you use Innago?

Daily

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

Online worst company

What do you like the least about Innago?

Worst customer support

Darin Jaeger

Property Owner Operator Innago Review

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

RentRedi
Avail

Review Summary

99.9% of my property management business I run my Innago phone app. Innago has been a one stop shop for me that is easy to use, customizable and affordable. Innago is the 1st app that has been able to easily allow me to manage income and expenses of all my properties & from my phone. Multi-Family, SF, condos & medium-term rentals. Being able to customize templates for applications, leases, etc. by location and property is amazing. Keeping track of all my expenses was the hardest for me to do. The ability to use my phone to snap a photo of all the invoices & receipts I get and assign expense to a property or individual unit is something I LOVE and so does my accountant. Innago also allows me to set access levels & make reports for partners/investors by property or unit.

For which software category are you reviewing Innago?

Real Estate Property Management Software

How long have you used Innago?

1 Years

How frequently you use Innago?

Daily

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

I’ve only been self-managing for a couple of years. The last year using Innago I’ve been able to focus my time & money on growing my business and less time managing.

What do you like the least about Innago?

Some invoices have issues being scanned. Uploading invoices don't get scanned. I’ve had some issues with some templates that the inserted fields shift after signature.

Brandi Cubitt

GReat Way to manage properties

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Microsoft 365

Review Summary

I have found innago to be extremely helpful and an inexpensive solution to managing my properties. All the templates in place help to keep leases, rents, and expenses organized within their respective properties making tax time easier! I would highly recommend this to anyone considering software to manage their properites

For which software category are you reviewing Innago?

Real Estate Property Management Software

How long have you used Innago?

6 Months

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

I like that innago has its own lease template, but also allowed me to upload and edit my own. It helps track income, issues, expenses, invoices.. everything!

What do you like the least about Innago?

I really havent found anything I don't like about this application yet.

Landon Arney

User friendly service that doesn’t break your budget

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

So far I have loved my experience with Innago. Getting leases signed and collecting rent payments have never been easier, and I like the dashboards and tracking provided. Having everything together in one service has helped me streamline several of my processes.

For which software category are you reviewing Innago?

Property Management Software

How long have you used Innago?

6 Months

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

Innago has been very user friendly and easy to implement. My rent payments are on time and tenants seem to appreciate the clean system. Most other softwares I researched either did not have all the features Innago offers or charged extra fees for different ones. I love having it all in one location without having to pay a ton.

What do you like the least about Innago?

Innago has been very user friendly and easy to implement. My rent payments are on time and tenants seem to appreciate the clean system. Most other softwares I researched either did not have all the features Innago offers or charged extra fees for different ones. I love having it all in one location without having to pay a ton.

Gabriel Christiansen

Everything You Need

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I really think Innago has everything you need - a place to manage your documents, record your expenses, message your tenants, automate rental payments. It's simple to use and FREE for landlords. You really can't beat that! I've used all of the features and it's great. I especially like that I can record my business expenses and that I can have my tenants sign leases electronically.

For which software category are you reviewing Innago?

Real Estate Property Management Software , Lease Management Software

How long have you used Innago?

2 Years

How frequently you use Innago?

Monthly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

Their customer service has been great! Every time I've found a bug or had some sort of issue, I've been able to reach out to their support team and I've always heard back right away with helpful answers.

What do you like the least about Innago?

The app can be VERY slow. I hope they work on getting it to load faster

Adam Hunt

Great All Inclusive Property Management Software

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I’m a local landlord and Realtor and use innago for my rental properties. I love the high tech, all inclusive process and convenience. Would definitely recommend.

For which software category are you reviewing Innago?

Real Estate Property Management Software

How long have you used Innago?

3 Months

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

App for phone, convenient one stop shop, holds docs and reports

What do you like the least about Innago?

Some workarounds needed for section 8 housing, etc

Branden Fini

Easy, effective, inexpensive

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I love it. Easy, effective, inexpensive, and wonderful customer service. I'd recommend it to anyone looking to manage property. It affords a "set and forget" experience.

For which software category are you reviewing Innago?

Property Management Software

How long have you used Innago?

3 Months

How frequently you use Innago?

Monthly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

It does everything you need for a low cost - and you get excellent customer service

What do you like the least about Innago?

Landlord user interface was glitchy once of twice - but it didn't compromise the tenant experience and no data was lost1

Brooke Myerovich

Love the platform

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Vagaro

Review Summary

Customer service has been great when I had a question that needed answered about partial deposit/rent. Otherwise I haven't needed to since the platform is very easy to use!

For which software category are you reviewing Innago?

Property Management Software , Real Estate Property Management Software , Lease Management Software

How long have you used Innago?

4 Months

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

I love that I can manage leases, there's an automated system for my tenants to use so I don't have to confront them personally about checks or cash. Tracks all the financials including late fees. Really happy I found it

What do you like the least about Innago?

There isn't much I don't like about it. I do think the credit card charge is a little bit high when my tenant uses that method but the bank account charge is very affordable.

Michael Finley

Great Property Management Solution for the Novice Landlord

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I was looking for a product to allow me to collect rent online from my tenants, while simultaneously giving them the impression of me as a professional landlord. I was hoping to keep my costs down, since I only have a couple of units and need to manage my cashflow carefully. Innago provided for a perfect introductory solution. It has all of the tools a landlord could need or use, while allowing a novice landlord like myself the opportunity to grow into the platform.

For which software category are you reviewing Innago?

Property Management Software

How long have you used Innago?

2 Months

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

I liked the tenant portals and online rental payments. I was also pleasantly surprised by the ability to market vacant units.

What do you like the least about Innago?

It is often difficult to find some of the tools as they can be buried in other sections. There is definitely room for improvement there.

Corey E.

Great for beginner landlords

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I appreciate the ease of setup. The amount of impactful features included, without a monthly fee is second to none. The mobile app is pretty solid, but the authentication is not mature yet. It doesn't offer biometric access and the authentication expires every day.

For which software category are you reviewing Innago?

Property Management Software , Real Estate Property Management Software , Lease Management Software

How long have you used Innago?

3 Months

How frequently you use Innago?

Daily

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

I appreciate the ease of setup. The amount of impactful features included, without a monthly fee is second to none.

What do you like the least about Innago?

The mobile app is pretty solid, but the authentication is not mature yet. It doesn't offer biometric access and the authentication expires every day.

Getting slow payers to pay!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Many of the homeowners from properties we manage wanted to pay by credit card. Another service we used had astronomical fees and we heard nothing but complaints about them. Innago's rates are low and they offer e-checks. This is the first year we've worked with Innago to let homeowners pay online. The response has been good and, after a short learning curve, it's easy for me to navigate the system.

For which software category are you reviewing Innago?

Property Management Software

How long have you used Innago?

7 Months

How frequently you use Innago?

Daily

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

Payments are coming in faster and I can easily send reminders on past due invoices

What do you like the least about Innago?

it was a little confusing at first BUT customer service is excellent and all my questions were answered promptly.

Heather Moffitt Knorr

fantastic customer service and easy website

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

HelloSign

Review Summary

I have loved using Innago to streamline rentals. The team at Innago is always one call away to help solve problems and the tenants enjoy using the platform.

For which software category are you reviewing Innago?

Property Management Software

How long have you used Innago?

5 Months

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

mid-tier

What do you like the most about Innago?

great website, offers screening

What do you like the least about Innago?

fee to tenants to pay rent even with debit/checking

Maxwell Harris

Great platform for landlords

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Innago is a great platform for rent collection, lease signing, and maintenance requests. Users can create lease templates to use and have tenants populate fields that are variable. Lease signings can also be done online through the platform. In the past I had to update my lease for every property I own and for every year, but now I can just use one template basically forever. Maintenance tracking always used to be a problem for me too. Tenants would text me or email me (sometimes in the middle of the night) and I didnt have a consistent place to track all those requests.

For which software category are you reviewing Innago?

Property Management Software

How long have you used Innago?

2 Months

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

Innago is a great platform for rent collection, lease signing, and maintenance requests.

What do you like the least about Innago?

It would be good to add more than just lease signing for documentation. I have guarantors for all my tenants because they are students, so I need to have cosigner agreements signed. Also, the expense/transaction management seems worse than other products I've used. It doesn't seem like there is an automatic import feature in Innago (so that my mortgage payments can come in as an expense or something).

Easy to Use and Worth the Price

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Easy to set up. The tenants have also had an easy time using it. It helps me track rent payments, contracts, and maintenance requests. It allows tenants to pay with a credit card or other cards. It also allows the tenant or yourself to pay for the software which is nice if you set it all up right.

For which software category are you reviewing Innago?

Real Estate Property Management Software

How long have you used Innago?

1 Years

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

mid-tier

What do you like the most about Innago?

The easy rent collection and contract tracking.

What do you like the least about Innago?

I only manage about 10 units. I don't know how robust it is if I were managing 100+ units.

Marj Easterling

Easy Automation!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

RentRedi

Review Summary

Highly recommended by friends familiar with the platform, after the initial set up, which can be incredibly confusing, things are systemized easily. It could be frustrating without some guidance.

For which software category are you reviewing Innago?

Real Estate Property Management Software

How long have you used Innago?

3 Months

How frequently you use Innago?

Weekly

How do you find pricing of Innago?

inexpensive

What do you like the most about Innago?

I love how easy it is for tenants for automatically pay rent each month for little cost. Applications and screening are streamlined and no longer a pain. Tenants can even request maintenance through the tenant portal.

What do you like the least about Innago?

The confusing set up, especially with rental payments.