M01 is a complete restaurant management system that combines a POS, and two ways for venue customers to order: a mobile app and a web plugin.
Project Overview:
Embarking on a transformative journey, we partnered with M01 to develop a comprehensive restaurant management system titled M01. This unique platform amalgamates a POS system with innovative customer ordering options through a mobile app and web plugin, catering to both iOS and Android users. Initially envisioned as a digital menu for a cocktail bar, the project evolved into a versatile application serving multiple restaurants, addressing the intricacies of order processing, delivery, and marketing within the hospitality industry.
Challenges & Objectives:
The inception of M01 posed a series of challenges, paramount among them being the development of a user-friendly interface catering to both customers and restaurant staff. The project aimed to streamline order processing and payment verification, ensure real-time stock updates, and smoothly transition from a single to multiple restaurants focus. Our objectives were clear: create a highly efficient, scalable software solution that enhances customer experience, manages stock efficiently, and amplifies restaurant marketing capabilities.
Solutions Offered:
1. **Iterative Design Process:** Initiating with wireframes and prototypes, we adapted an iterative design approach, continuously refining based on user feedback. This ensured an interface that met the expectations of both customers and restaurant staff seamlessly.
2. **Responsive & Intuitive Design:** Embracing responsive design principles, the app was optimized for a variety of devices, ensuring a consistent and intuitive user experience across platforms.
3. **Advanced Order Processing System:** We integrated a robust ordering system that streamlined the selection, payment, and verification processes, capable of handling a high volume of transactions securely.
4. **Real-time Inventory Management:** A crucial aspect was the implementation of a real-time inventory update system, enabling accurate and current information on item availability directly impacting customer satisfaction and operational efficiency.
Development Process & Workflow:
Spanning over four years, the development journey of M01 involved a core team that expanded as the project progressed according to needs and budget. A key to our success was the strong communication framework established through daily meetings and Slack, ensuring smooth transitions and effective collaboration across the team. Documentation and efficient project management via Jira played a pivotal role, offering clear insights and tracking of the project’s trajectory.
Result:
M01 evolved into a comprehensive solution, far beyond a simple digital menu, to include POS features, payment terminal connectivity, and a revamped user interface that significantly enhanced the user experience. The platform received acclaim, particularly within the Round In chain of restaurants, for its ability to seamlessly connect users with a wide array of dining venues, offering features like queue skipping, hassle-free takeout orders, and discovery of new venues alongside reliable reviews and content uploading capabilities.
Client Testimonial:
“I can trust these guys with everything! Super thankful for TH-EY’s effort and skillset to make the project a big success! Work has been fast and without any mistakes. We have built a whole software quickly. We will work with these guys for a long time!” Harri Siekkinen, CEO & Founder of M01
Summary:
The M01 project is a quintessential example of leveraging effective communication, adaptability, and comprehensive solutions to meet evolving project goals. Our journey with M01 redefines restaurant management and customer service, marking a milestone in TH-EY’s commitment to delivering outstanding results in the technology and hospitality industry.